1. Provision of Information
2. Clarifying caller/referrer
details
3. Classifying referrals
4. Initial assessment of
referrals
5. Conducting the Request for Service
(referral) process
6. Clarifying needed actions for the family
and service
7. Providing feedback to
referrers
8. Information and data
management
9. Providing a Response Role
10. Providing an Active Holding Role (if
required)
11. Interagency allocation process
12. Handover of allocated families
Throughout all the
intake stages listed above, it is important to ensure that the
following best practice principles guide the intake and response
process.
Child FIRST
Intake and Response services will be delivered in a manner
which:
-
Demonstrates our
responsiveness
-
Promotes relationship building and
partnership with services & families
-
Strengthens the family's capacity to
problem solve
-
Promotes the Best Interests of
Children and Families
-
Resources people to take control of
their lives and have choices in the services they
receive
-
Promotes self
determination
-
Assists people to recognize and value
their strengths
-
Engages the professional
referrer/caller
-
Supports parents/carers/callers
capacity to prioritise the safety and wellbeing of their
child/children
-
Ensures that people have access to
resources that strengthen family relationships
-
Promote co-ordination between services
(Child Protection & community sector)
-
Divert families from Child Protection
where risk issues relate to vulnerability and complex
need.
-
Support placement
prevention
-
Trigger positive engagement with the
service system.
-
Provide real choices to families and
resource families to develop clarity about needed supports and the
opportunities for involvement of natural networks.
-
Promote decision making, responsible
action and access to a broad resource base.
