Child FIRST
Program Manager
The Manager will be
responsible for:
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Supporting the development and
implementation of an integrated approach to intake services both
within Child FIRST and externally that reflects the agreements of
the Alliance and supports the best outcomes for children, their
families and communities.
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Liaison with DHS Community Care
Partnerships and Child Protection Services on key operational
aspects of the service - including areas related to program and
funding agreements.
-
Ensuring practices within Child FIRST
comply with relevant legislation, funding and service agreements
and other external requirements.
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Providing management leadership to the
people, financial and capital resources of Child FIRST. This
position will supervise the Child FIRST Team Leader to reinforce
development of an integrated service.
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Identifying and participating in
program development and research - and evaluating service
development opportunities and options to meet the identified and
emerging needs of children their families and
communities.
-
Participating in Executive and
Operations Group meetings and activities.
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Providing program reports to the
Executive and Operations Group as required.
-
Participating in the development of
broader sector policy and advocacy activities particularly related
to Child FIRST and Family Services.
Child FIRST Team
Leader
-
The Team Leader will be responsible
for:
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Ensuring effective functioning of the
Child FIRST intake unit and staff team - including providing
supervision, support and leadership.
-
Supporting intake workers to assess
clients' needs in complex situations, investigate options available
to clients, and determine the most appropriate response /
intervention.
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Developing, managing and monitoring
referral, intake and allocations systems and work
practices.
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Supporting sub-catchment based
interagency allocations processes within agreed Alliance policies
and program guidelines.
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Providing regular reports to the
Operations Group and to the Executive on key indicators such as
referrals, case allocations, priority targets, agency capacity and
throughput.
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Identifying emerging issues and
concerns regarding Child FIRST as required (including operations,
demand and risk management issues) to the Child FIRST Program
Manager, Operations Group and Executive.
-
Providing consultation to allocations
workers in DHS-funded family service provider agencies regarding
referrals and allocations matters - including appropriateness or
difficulties.
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Maintaining effective communications
and working relationships related to Child FIRST operations -
between Alliance partner organisations and DHS Loddon Mallee Region
Community Care Partnerships and Child Protection
Services.
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Maintaining efficient data systems and
reports to the Operations Group, Executive and DHS.
-
Developing and implementing promotion
and community education activities and resources.
-
Acting in the capacity of the Child
FIRST Manager as required.
Child FIRST
Intake Workers
Child FIRST Intake
Workers will be responsible for:
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Initial screening / intake
processes.
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Completing all IRIS data
requirements.
-
Consulting with Team Leader or Manager
regarding necessary responses including “high priority”
or “awaiting allocation” clients.
-
Assessing appropriateness of
client/family visits (e.g. where required to gain consent and/ or
progress a referral) to best engage a family.
-
Completing risk/needs assessment over
the phone or via a home visit if necessary.
-
Undertaking and supporting crisis
management functions.
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Maintaining contact with families
until allocation.
