When referrals are
classified as “general” (complex & other) family
service referrals, feedback will be provided to referrers only in
situations when the family consents.
The service will
actively encourage families to consent to this sharing of
information. The service prefers to provide this feedback to
referrers whilst in the company of the family, or via a letter that
is also provided to the family.
When referrals are
classified as “significant wellbeing” referrals,
feedback will be provided to professional referrers on the outcome
of our contact with families.
-
This feedback will relate to the
families engagement with the service. This feedback may not be
offered if the SWB status is only applied at the beginning of the
request for service, due to the referrer wanting their identity
protected (e.g.. family is willing to engage with service at
initial contact)
Where referrers are
unwilling to provide their names, no feedback can be
provided.
