All referrals in the
catchment are subject to consistent allocation, prioritisation and
demand management processes, regardless of whether the referral is
received at Child FIRST or local agencies.
Child FIRST has
active authority for:
-
Receiving weekly capacity reports from
partner agencies; (fortnightly minimum)
-
As for all partners, open
dialogue/consultations about thresholds for significant well being
concern and appropriateness for Family Services role
-
Consulting with Community Based Child
Protection as required
-
Allocation decisions for all
urgent cases received through any catchment intake as soon as
possible
-
Allocation to local agencies
for short-term roles that may include initial outreach contact with
families.
-
Advising local agencies of
other Child FIRST referrals for weekly LGA allocation
-
Receiving from local agencies a count
of all direct agency referrals occurring in LGA
-
Reporting Child FIRST activity to
NCVFS Alliance Operations and Executive Groups.
Child FIRST has
administrative authority for:
-
Listing all significant well being
concerns cases in the catchment (User code SWB, date and agency
ID)
-
IRIS and re-allocation of all
cases that are referred via Child FIRST - includes
allocations from local agencies for ongoing
service
-
Receiving imports to update Child
FIRST IRIS with service activity of allocated (tracked) cases at
closure or as automated through IRIS at time of DHS
export
-
Closure of Child FIRST cases
at completion of all partner activity in relation to the
case
-
Recording a count of all
allocation decisions in the catchment (Child FIRST referrals and
LGA referrals).
