Strategic Plan 2008-2010
Strategic Direction 1:
We deliver quality services and programs
Goal 1: Complete roll-out of quality improvement systems across the
organisation.
Goal 2: Actively seek our clients’ thoughts about what services we need to offer
and how we should deliver them; use that information as our guide to
make changes.
Goal 3: Improve our ability to measure the outcomes for clients of the work we do
with them and use that data to contribute to the evidence base that
informs good practice
Goal 4: Strengthen processes to support service integration within St Luke’s,
and support cross-program innovation
Strategic Direction 2:
Social justice and advocacy are central to our mission
Goal 1: Develop advocacy and take action to help unemployed members of our
client group get jobs or start small businesses.
Goal 2: Speak out publicly on behalf of those experiencing disadvantage in the
Loddon Mallee region in order to influence social change.
Goal 3: Develop partnerships with parishes to support them in serving community
needs.
Goal 4: Respond to the challenges of climate change and environmental
sustainability
Goal 5: Support and advocate for Indigenous and CALD communities in our
region
Strategic Direction 3:
Our people are the most important part of the organisation and we support them
Goal 1: Negotiate and implement a new EBA
Goal 2: Take practical measures to protect staff health and well-being
Goal 3: Use the results of the annual Organisational Health Survey to direct
organisational changes
Goal 4: Improve clarity of staff roles and organisation’s expectations of them
Goal 5: Put in place a new HR software system
Goal 6: Implement a learning, knowledge and development plan
Goal 7: Improve our ability to recruit quality staff and retain them
Goal 8: Set up a volunteer coordination process
Strategic Direction 4:
We have quality leadership and management across the organisation
Goal 1: Alter management structure to better meet our needs
Goal 2: Improve our leadership and management development
Goal 3: Review and enhance our skill, frameworks and capacity to partner with
other organisations.
Goal 4: Develop a risk management framework and embed it in into
organisational practice
Goal 5: Develop and implement an organisation wide strategic and business
planning framework
Goal 6: Strengthen the partnership between the Diocese, the Board and
management
Goal 7: Strengthen Board governance
Strategic Direction 5:
We are building a strong and sustainable organisation
Goal 1: Ensure information and communication technology systems and
practices support the work of the agency
Goal 2: Ensure St Luke’s has effective internal communications
Goal 3: Build the organisation’s capacity to grow and attract non-government
funding
Goal 4: Build financial health and strengthen St Luke’s key infrastructure
Goal 5: Redress the financial unsustainability of out of home care